Managing Duplicate Claims under Dependent Care Reimbursement
Duplicate claims in dependent care reimbursement can arise for various reasons, such as submitting the same expense more than once or listing the wrong recipient, let's walk through ways to identify and resolve them.
Identifying Duplicate Claims
A claim is classified as a duplicate when:
The same expense is submitted more than once, unintentionally.
Submissions list the same recipient for the same service.
If a claim is submitted under the wrong recipient, you should resubmit the claim with the correct recipient information and supporting documentation. Duplicate claims should not be resubmitted unless corrected.
Resolving Duplicate Reimbursement Claims
If you have already received payment for a duplicate claim, you can resolve this in either of the following ways:
Option 1: Deposit and Repay
Deposit the check into your bank account.
Log into your benefits portal.
Navigate to the 'Action Required' section for the claim.
Select the repayment option and confirm authorization for the program to withdraw the repayment amount from your bank account.
Option 2: Return the Check
Mail the check back to the program's official mailing address (found in your plan documentation).
Include a brief note explaining that the payment is for a duplicate claim. Mention which claim the payment should be applied to.
Notification for Duplicate Charges
Participants will receive mass notifications if duplicate charges are identified. This ensures transparency and helps users take the necessary actions promptly.
What to Do If You Made Errors
If you accidentally submitted a duplicate claim or uploaded an illegible receipt:
Identify the correct claim and ensure supporting documents are legible and complete (service date, provider, and expense).
Contact support to deny the duplicate or incorrect claim to allow uninterrupted processing for the accurate claim.
For future claims, verify receipt readability and submission accuracy.
Preventing Duplicate Claims
To avoid these issues:
Submit one claim per expense.
Double-check that receipt images include all required information (date of service, amount, and provider).
By consistently following these guidelines, you can efficiently manage and prevent duplicate claims under dependent care reimbursement.